#Conflict Resolution #difficult conversations #mediation #supervisor skills

Five Guidelines for Handling Difficult Conversations with Ease

Five Guidelines for Handling Difficult Conversations with Ease Enterprizes in the Star Wars realm probably never had to worry about having difficult conversations with worker droids, because droids got on […]

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Author: Janine Ordman

#Computer Literacy #Excel #Microsoft Office #Microsoft PowerPoint #Microsoft Word #software training

Meeting Workplace Skill Requirements by Improving Your Microsoft Office Abilities

Meeting Workplace Skill Requirements by Improving Your Microsoft Office Abilities We’ve said it before, but we’ll say it again – Adding Microsoft Office to your workplace skill set is extremely […]

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Author: Janine Ordman

#Effective Leadership #Leadership #Leadership Role #management #New Leaders

Two Key Components of Effective Leadership

Being a leader in the workplace has come to mean a great deal more than merely being a figure of authority. As we saw in one of Coggno’s previous blog […]

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Author: Janine Ordman

#Business Processes #Process Improvement #Quality Management #Six Sigma

What is the Hype Around Six Sigma? And Why Should I Become Certified?

Every organization strives for success; otherwise, what’s the point, right? ‘Agile’ and ‘Lean’ aren’t just qualities you’d want in a dancer – they form part of a growing list of […]

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Author: Janine Ordman

#Effective Meetings #Meetings #Productivity

A Recipe for Facilitating Effective Meetings

Effective meetings are like unicorns – mythical, elusive, and beautiful to behold; yet, unlike the unicorn, effective meetings could actually exist in this dimension. To assist our fellow cryptozoologists aiming […]

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Author: Janine Ordman

#Employee Presentations #Presentation Skills #Soft Skills

5 Strategies to Improve Your Presentation Skills

Few of us are comfortable speaking in front of an audience, but having the skill to present information effectively in the workplace is a valuable one to have; even more […]

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Author: Janine Ordman

#Employee development #employee retention #employee training #personal development

3 Strategies for Improving an Employee Development Program

Many organizations have started to include employee development initiatives in the workplace once it became evident that work performance and job satisfaction were closely linked. People, after all, are not […]

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Author: Janine Ordman

#rapport

Is it Rapport or a Natural Gift?

Learn How to Build Rapport I’ve always found it easy to build professional relationships, mostly because I quite like having a natter. But my question to you would be; am […]

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Author: Kim Ellis

#Certificate of Completion #Continuous Professional Development #Skill Authentication #Skills Development

Top 5 Advantages of Earning Certificates of Completion

Until technology has evolved to the point where we can upload information directly to our brains, skills development and continuous professional development endeavors – personal or organizational – will be […]

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Author: Janine Ordman

#Business Communication #Business emails #Emails

“Thank You for Your Prompt Reply” – Writing Better Business Emails

There’s nothing quite like the feeling of anxious anticipation when clicking your inbox’s refresh button on a Monday morning or after coming back from holiday. The Radicati Group estimated that […]

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Author: Janine Ordman

#Computer Literacy #Microsoft Excel #Microsoft Office #Microsoft PowerPoint #Microsoft Word #QuickBooks #Software

Why Improving Your Microsoft Office Skills Are Important in the Workplace

“A computer does not substitute for judgment any more than a pencil substitutes for literacy. But writing without a pencil is no particular advantage.” – Robert McNamara The ability to […]

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Author: Janine Ordman

#customer experience #Customer Service #customer-facing employees #word-of-mouth

A Reciprocal Relationship: Good Customer Service Attracts Good Customers

There’s no need to tell a business how important their customers are. They are the reason businesses keep their doors open, after all, and their continued support is heavily dependent […]

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Author: Janine Ordman

#Business Communication

How effective communication can win the game for your business

In every business venture, effective communication has always been an integral component in order to become more successful. Having the right medium and tools in being able to learn how […]

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Author: Erica Caramol

#online marketing #social media

Top 3 Skills Your Social Media Team Must Have

When asking business professionals what the top 3 social media skills a company’s team must have 15 years ago, the answer would be very, very different. As our society, business, […]

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Author: Kat Amato

#Business Skills #Communication Skills

Trending Business Skills For Today and Tomorrow

As our society has evolved, it’s no secret that our businesses have as well. The progression of digital media has provided us with new platforms of communication, and consequently, new […]

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Author: Erica Caramol

#ms office #MS Project #Project Plan

How to create a project plan in MS Project

Scheduling and carrying out a project has never been easier. The debut of Microsoft’s MS Project has revolutionized the way companies execute the organization and process of project completion. Microsoft […]

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Author: Tod Browndorf

#Online Training #resume

Online Training Can Help You Write a Truthful Resume

Most of us have “embellished” our qualifications on our resumes. If you’re going to insist you haven’t please don’t; I’ll be able to see your nose growing. But, how many […]

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Author: Nava Brahe