#Business Communication #Communication Skills #Email Etiquette #Workplace Communication

How To Reply To A Thank You Email

In today’s world, email technology has taken the place of many other kinds of communication like thank you cards and memos. It is easier and more effective to send quick […]

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Author: Rochelle van Rensburg

#resume #Soft Skills #Typing skills

How To Mention Typing Skills In A Resume

Typing in today’s world is quickly becoming the new norm, as less and less of us are relying on our handwriting. Typing skills are not important just for clerical support […]

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Author: Rochelle van Rensburg

#Microsoft #Microsoft Excel #Microsoft Office #Microsoft Word #ms office

The Difference Between Microsoft Word and Microsoft Excel

Microsoft Word and Microsoft Excel are tools in the software productivity package of Microsoft Office. Though they were made to work together, they each have different strengths. They are mostly […]

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Author: Rochelle van Rensburg

#Microsoft #Microsoft Office #online learning #Online Training Courses

Why Should You Learn Microsoft Office? Here Are 6 Benefits

What is Microsoft Office? Microsoft Office, also simply referred to as Office, is a collection of client software, server software, and services developed by Microsoft. It was first announced by […]

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Author: Rochelle van Rensburg

#Business Communication #Communication Skills #Computer Literacy #Microsoft Word

What Is Microsoft Word Used for in the Workplace? Here’s 5 Ways

1. What is Microsoft Word? Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students’ […]

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Author: Rochelle van Rensburg

#Conflict Resolution #difficult conversations #mediation #supervisor skills

Five Guidelines for Handling Difficult Conversations with Ease

Five Guidelines for Handling Difficult Conversations with Ease Enterprizes in the Star Wars realm probably never had to worry about having difficult conversations with worker droids, because droids got on […]

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Author: Janine Ordman

#Computer Literacy #Excel #Microsoft Office #Microsoft PowerPoint #Microsoft Word #software training

Meeting Workplace Skill Requirements by Improving Your Microsoft Office Abilities

Meeting Workplace Skill Requirements by Improving Your Microsoft Office Abilities We’ve said it before, but we’ll say it again – Adding Microsoft Office to your workplace skill set is extremely […]

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Author: Janine Ordman

#Effective Leadership #Leadership #Leadership Role #management #New Leaders

Two Key Components of Effective Leadership

Being a leader in the workplace has come to mean a great deal more than merely being a figure of authority. As we saw in one of Coggno’s previous blog […]

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Author: Janine Ordman

#Business Processes #Process Improvement #Quality Management #Six Sigma

What is the Hype Around Six Sigma? And Why Should I Become Certified?

Every organization strives for success; otherwise, what’s the point, right? ‘Agile’ and ‘Lean’ aren’t just qualities you’d want in a dancer – they form part of a growing list of […]

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Author: Janine Ordman

#Effective Meetings #Meetings #Productivity

A Recipe for Facilitating Effective Meetings

Effective meetings are like unicorns – mythical, elusive, and beautiful to behold; yet, unlike the unicorn, effective meetings could actually exist in this dimension. To assist our fellow cryptozoologists aiming […]

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Author: Janine Ordman

#Employee Presentations #Presentation Skills #Soft Skills

12 Strategies to Improve Your Presentation Skills

Few of us are comfortable speaking in front of an audience, but having the skill to present information effectively in the workplace is a valuable one to have; even more […]

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Author: Janine Ordman

#Employee development #employee retention #employee training #personal development

3 Strategies for Improving an Employee Development Program

Many organizations have started to include employee development initiatives in the workplace once it became evident that work performance and job satisfaction were closely linked. People, after all, are not […]

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Author: Janine Ordman

#rapport

Is it Rapport or a Natural Gift?

Learn How to Build Rapport I’ve always found it easy to build professional relationships, mostly because I quite like having a natter. But my question to you would be; am […]

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Author: Erica Caramol

#Certificate of Completion #Continuous Professional Development #Skill Authentication #Skills Development

Top 5 Advantages of Earning Certificates of Completion

Until technology has evolved to the point where we can upload information directly to our brains, skills development and continuous professional development endeavors – personal or organizational – will be […]

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Author: Janine Ordman

#Business Communication #Business emails #Emails

“Thank You for Your Prompt Reply” – Writing Better Business Emails

There’s nothing quite like the feeling of anxious anticipation when clicking your inbox’s refresh button on a Monday morning or after coming back from holiday. The Radicati Group estimated that […]

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Author: Janine Ordman

#Computer Literacy #Microsoft Excel #Microsoft Office #Microsoft PowerPoint #Microsoft Word #QuickBooks #Software

Why Improving Your Microsoft Office Skills Are Important in the Workplace

“A computer does not substitute for judgment any more than a pencil substitutes for literacy. But writing without a pencil is no particular advantage.” – Robert McNamara The ability to […]

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Author: Janine Ordman

#customer experience #Customer Service #customer-facing employees #word-of-mouth

A Reciprocal Relationship: Good Customer Service Attracts Good Customers

There’s no need to tell a business how important their customers are. They are the reason businesses keep their doors open, after all, and their continued support is heavily dependent […]

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Author: Janine Ordman
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