#customer experience #Customer Service #customer-facing employees #word-of-mouth

A Reciprocal Relationship: Good Customer Service Attracts Good Customers

There’s no need to tell a business how important their customers are. They are the reason businesses keep their doors open, after all, and their continued support is heavily dependent […]

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Author: Janine Ordman

#online marketing #social media

Top 3 Skills Your Social Media Team Must Have

When asking business professionals what the top 3 social media skills a company’s team must have 15 years ago, the answer would be very, very different. As our society, business, […]

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Author: Kat Amato

#ms office #MS Project #Project Plan

How to create a project plan in MS Project

Scheduling and carrying out a project has never been easier. The debut of Microsoft’s MS Project has revolutionized the way companies execute the organization and process of project completion. Microsoft […]

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Author: Tod Browndorf

#Lean Six Sigma

Gain from the Power of Lean Six Sigma Education

Organizations hire you for your qualification and/or past experience, but they will reward, recognize and promote only when you directly contribute to their strategic change priorities and goals. Every organization, […]

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Author: Erica Caramol

#Knowledge Management

Why Knowledge Management Programs Fail: Five Truths You Can’t Ignore

“I’m so frustrated. We’ve implemented knowledge management tools and processes. We’ve integrated these into a platform to enable knowledge sharing for everyone. But nobody uses it.” Sound familiar? You’re not […]

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Author: Kat Amato

A Social Media Dynamo Shares Her Secrets

Deltina Hay is a force to be reckoned with in the world of Social Media. Her decades of experience, and her trailblazing work in social media marketing have lead her […]

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Author: Tod Browndorf

Words of Wisdom From a Talented Problem-Solver

This week, our questionnaire was given to Steven Leconte, a talented course-creator who specializes in helping people learn, and effectively utilize some of the most popular Web design tools and […]

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Author: Tod Browndorf

UST Training Can Be Fun, Honest!

This week we’ve unleashed our Q&A on Ben Thomas, a man with over 25 years of experience in the underground storage tank industry. Ben got his start after the Exxon […]

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Author: Tod Browndorf

#career #Online Training Courses

Putting the ‘Power’ Back in PowerPoint

This week, we have a quick Q & A session with Karen Luyendyk. Karen works for the Canadian Institute For Health Information, and regularly uses PowerPoint during the many presentations […]

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Author: Kat Amato