#Business Communication #Business emails #Emails

“Thank You for Your Prompt Reply” – Writing Better Business Emails

There’s nothing quite like the feeling of anxious anticipation when clicking your inbox’s refresh button on a Monday morning or after coming back from holiday. The Radicati Group estimated that […]

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Author: Janine Ordman

#Computer Literacy #Microsoft Excel #Microsoft Office #Microsoft PowerPoint #Microsoft Word #QuickBooks #Software

Why Improving Your Microsoft Office Skills Are Important in the Workplace

“A computer does not substitute for judgment any more than a pencil substitutes for literacy. But writing without a pencil is no particular advantage.” – Robert McNamara The ability to […]

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Author: Janine Ordman

#customer experience #Customer Service #customer-facing employees #word-of-mouth

A Reciprocal Relationship: Good Customer Service Attracts Good Customers

There’s no need to tell a business how important their customers are. They are the reason businesses keep their doors open, after all, and their continued support is heavily dependent […]

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Author: Janine Ordman

#online marketing #social media

Top 3 Skills Your Social Media Team Must Have

When asking business professionals what the top 3 social media skills a company’s team must have 15 years ago, the answer would be very, very different. As our society, business, […]

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Author: Kat Amato

#ms office #MS Project #Project Plan

How to create a project plan in MS Project

Scheduling and carrying out a project has never been easier. The debut of Microsoft’s MS Project has revolutionized the way companies execute the organization and process of project completion. Microsoft […]

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Author: Tod Browndorf

#Online Training #resume

Online Training Can Help You Write a Truthful Resume

Most of us have “embellished” our qualifications on our resumes. If you’re going to insist you haven’t please don’t; I’ll be able to see your nose growing. But, how many […]

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Author: Nava Brahe

#Online Training #Soft Skills #Software

You’re Never Too Young Or Too Old For Online Training

Everyone knows that “education is a lifelong process”. Whether it’s the school of life or the University of Somewhere or Other, we’re always learning something. A traditional college education might […]

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Author: Nava Brahe

#Lean Six Sigma

Gain from the Power of Lean Six Sigma Education

Organizations hire you for your qualification and/or past experience, but they will reward, recognize and promote only when you directly contribute to their strategic change priorities and goals. Every organization, […]

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Author: Erica Caramol

#Knowledge Management

Why Knowledge Management Programs Fail: Five Truths You Can’t Ignore

“I’m so frustrated. We’ve implemented knowledge management tools and processes. We’ve integrated these into a platform to enable knowledge sharing for everyone. But nobody uses it.” Sound familiar? You’re not […]

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Author: Kat Amato

A Social Media Dynamo Shares Her Secrets

Deltina Hay is a force to be reckoned with in the world of Social Media. Her decades of experience, and her trailblazing work in social media marketing have lead her […]

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Author: Tod Browndorf

Words of Wisdom From a Talented Problem-Solver

This week, our questionnaire was given to Steven Leconte, a talented course-creator who specializes in helping people learn, and effectively utilize some of the most popular Web design tools and […]

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Author: Tod Browndorf

UST Training Can Be Fun, Honest!

This week we’ve unleashed our Q&A on Ben Thomas, a man with over 25 years of experience in the underground storage tank industry. Ben got his start after the Exxon […]

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Author: Tod Browndorf

#career #Online Training Courses

Putting the ‘Power’ Back in PowerPoint

This week, we have a quick Q & A session with Karen Luyendyk. Karen works for the Canadian Institute For Health Information, and regularly uses PowerPoint during the many presentations […]

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Author: Kat Amato
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